Nigeria’s ports slash delays to hours after decade of reform

CLAVE 1 / 4More than 1,500 Pre-Arrival Notifications processed by the MACN HelpDesk in Nigeria.

CLAVE 2 / 498% resolution rate for complaints received since the HelpDesk’s launch.

CLAVE 3 / 4Average case resolution times cut from 7–10 days to 1–8 hours since 2019.

CLAVE 4 / 4The Nigerian Port Process Manual (NPPM) now provides harmonised Standard Operating Procedures across all agencies.

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